Return Policy

If you are not fully satisfied with the products you have purchased from The World of Pets, or if you have simply changed your mind and want to cancel your contract, you can return your items to us for free. This includes any products we deliver which are not faulty but: 

  • Do not correspond with the description on The World of Pet's website; or 
  • Are not the items you ordered; or 
  • Are damaged upon delivery

 
Please note, these items must be in their original packaging and unused.

We are unable to return frozen goods once an order has been placed or the items purchased either in store or online. 

You must notify us of your intention to cancel the contract. You have up to 28 days after the date on which the product is delivered to you. Please email us at info@theworldofpets.co.uk or call our customer service team on 0330 229 0750. We will advise you of the best way to send your item back to us. Depending on your original delivery method, you have several free return options.

A valid receipt must be shown for instore returns